BES 5.0.3 SP3 MR 2, Exchange 2007 SP3 Rollups4
Multiple Instance of Each:
Event ID 20265
{user@mycompany.com} MAPIMailbox::CheckSelectedFolders - OpenEntry (0x80004005) failed
Event ID 20265
{user@mycompany.com} MAPIMailbox::MAPIAttachtoRIMAttach - OpeProperty (0x80004005) failed
Event ID 20265
{user@mycompany.com} MAPIMailbox::MAPIAttachtoRIMAttach - GetAttachmentTable (0x80004005) failed
Event ID 20265
{user@mycompany.com} MAPIMailbox::IsMAPIMessageSecureEmail - pMessage -> GetAttachmentTable (0x80004005) failed
Event ID 20530
{user@mycompany.com} ConstructPIMFolder - Failed to open the memo folder for user (0x80004005)
Event ID 20529
{user@mycompany.com} ConstructPIMFolder - Failed to open the task folder for user (0x80004005)
Event ID 20528
{user@mycompany.com} ConstructPIMFolder - Failed to open the contact folder for user (0x80004005)
Event ID 20205
(user@mycompany.com} AddRefIDProp(): ERR_FAIL, EntryId=58(xx) (many incrementing)
Event ID 20280
{user@mycompany.com} DoICS() failed: ERR_FAIL
Event ID 20043
CallCSAgent::Sych: Could not reload synchronization state for User12345
Event ID 20048
CallCSAgent:: - LoadSyncInfo Create BlackBerryHandheldInfo Folder (0x80004005) failed for User12345
Event ID 20048
CallCSAgent:: - SaveSyncInfor Create BlackBerryHandheldInfo Folder (0x80004005) failed for User12345
Event ID 20455
{user@mycompany.com} MAPIMailbox::CheckUserOriginatedItem - OpenEntry (0x80004005)failed
Event ID 20185
{user@mycompany.com} GetRIMMessage() failed: ERR_FAIL
Solution:
remove user from BES
Close Outlook on users machine
run Outlook with /resetfolders switch
Add user back to BES
reactivate device
