Outlook Doesn't show attachment

Summary: There are some emails from a particular vendor, which contains  attachments. When it arrives in Outlook inbox, there is no paper clip icon, but from the size we can see there is something. If we use OWA to view the message we can see an attachment. If we forward to external web emails like hotmail, yahoo, the attachments are there.

 

In Microsoft word: A MIME-encoded message that includes an inline attachment arrives in Microsoft Exchange Server. You try to access the message from a Microsoft Office Outlook 2003/2007/2010 client. In this scenario, the attachment is hidden, and it is unavailable for download. If you use Microsoft Office Outlook Web Access to view the same message, the inline attachment is still hidden. However, the inline attachment is available for download in Outlook Web Access, and you can click the message and view it.

 

Resolutions:

 

Exchange Server 2010

1. Stop the Exchange Transport service.
2. Locate the EdgeTransport.exe.config file. This file is located in the following path: 
   <drive> :\Program Files\Microsoft\Exchange Server\Bin\
3. In the EdgeTransport.exe.config file, add the following entry between the <appSettings> element and the </appSettings> element:
   
   <add key="TreatInlineDispositionAsAttachment" value="true" />
4. Restart the Transport service.

Notes

• If the TreatInlineDispositionAsAttachment option does not exist or if the option is set to "false," the behavior is the same as the behavior that is mentioned in the "Symptoms" section.
• If the TreatInlineDispositionAsAttachment option is set to "true," the inline attachment that is not referenced is available for download.

Exchange Server 2007 SP2 or later

1. Make sure that Exchange Server 2007 Service Pack 2 or later is installed.
2. Run the following command:
   
   set-OrganizationConfig -ShowInlineAttachments:$true

How to troubleshoot calendar issues in Microsoft Outlook, Microsoft Exchange Server 2007, and Microsoft Exchange Server 2010

Summary:

 

When you need help troubleshooting most calendar issues in Microsoft Outlook and Microsoft Exchange, you have to collect and provide lots of data for the Microsoft support professional. This is primarily because of the complexity of the calendar feature set in Microsoft Office Outlook and Microsoft Exchange Server and because of the varied scenarios and products that affect the calendar data. The troubleshooting data that is needed includes an Exchange Store log for a user. This article describes how to enable Exchange 2007 and Exchange 2010 Store tracing for troubleshooting issues that are related to an Outlook calendar. 

For information about working with Microsoft support to troubleshoot the Outlook calendar in an Exchange environment, visit the following Microsoft website:

http://technet.microsoft.com/en-us/library/cc891495.aspx (http://technet.microsoft.com/en-us/library/cc891495.aspx)

Important This article describes the calendar logging process to use when you work with the support team at Microsoft. It is not intended to provide complete information for you to perform store logging by yourself. There is a risk of performance problems on the Exchange server if logging is not enabled correctly. That is why you should work with the support team during this process.

 

Microsoft Exchange Server 2007 and Microsoft Exchange Server 2010 can trace calendar activities that occur in the store. This tracing is performed through the Exchange Troubleshooting Assistant (ExTRA). The tracing can be done per user or per server.

The following steps show how to enable this tracing feature when you work with a Microsoft support engineer on a support case for calendar issues.

Enable Exchange tracing for calendar issues

1. Identify the user whose mailbox will be traced by this process.
   
   Note For best performance, you should always identify one user who is encountering the issue, and then trace only that user's mailbox by using per-user tracing.
   
2. Start ExTRA. To do this, click Start, click Run, type the following command in the Open box, and then click OK:
   
   
   Extra.exe
3. On the "Welcome to the Exchange Troubleshooting Assistant" page, click Select a task.
4. On the "Troubleshooting Task Selection Screen" page, click Trace Control.
5. Click OK when you receive the following warning:
   
   

Reference:

 

http://support.microsoft.com/default.aspx?scid=kb;EN-US;971878