Monday, April 16, 2012

Use MDSPushvsPull.exe to trace Blackberry Device Data usage for troubleshooting

We had issue with one of our BES users whose data usage was over 2.5 GB per month, our regular users' usage is less than 500 MB per month. We use BES 5.0.3. After we installed resources Kits, we are able to check data usage per device on our BES server and found out one of applications the user installed on the device may have bug that caused consistent data connection to its server.
C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server Resource Kit\BlackBerry AMT Tools>MDSPushvsPull.exe -p E -OL D:\test -L "E:\BlackBerry Enterprise Server\20120318"
where "E:\BlackBerry Enterprise Server\20120318" is log file location of BES.
The output is a *.cvs file with following columns:
 
Type Source Destination Date Time Port Size
Pull PIN i.huffpost.com 2/11/2012 11:48:17.176 EST 80 103
Pull PIN i.huffpost.com 2/11/2012 11:48:18.082 EST 80 93
Pull PIN i.huffpost.com 2/11/2012 11:48:19.348 EST 80 83
Pull PIN i.huffpost.com 2/11/2012 11:48:20.317 EST 80
88
 
Where Size in question is Bytes