We had issue with Outlook anywhere that cannot be configured automatically reported from remote site. When we use Remote Connectivity Analyzer (https://www.testexchangeconnectivity.com/) to test Outlook Autodiscover, all the External URL (items below the <Type>EXPR</Type> lines) was missing.
After carefully checking the output, our EXPR type output is as follow:
Type>expr</Type>
<Server>exchange.contoso.com</Server>
<ASUrl>https://exchange.contoso.com/EWS/Exchange.asmx</ASUrl>
<OOFUrl>https://exchange.contoso.com/EWS/Exchange.asmx</OOFUrl>
<OABUrl>https://exchange.contoso.com/OAB/83099da3-46bc-49e3-9e35-4353f0f95268/</OABUrl>
<UMUrl>https://exchange.contoso.com/EWS/UM2007Legacy.asmx</UMUrl>
<Port>0</Port>
<DirectoryPort>0</DirectoryPort>
<ReferralPort>0</ReferralPort>
<SSL>On</SSL>
<AuthPackage>Basic</AuthPackage>
<EwsUrl>https://exchange.contoso.com/EWS/Exchange.asmx</EwsUrl>
<SharingUrl>https://exchange.contoso.com/EWS/Exchange.asmx</SharingUrl>
<EcpUrl>https://exchange.contoso.com/ecp/</EcpUrl>
<EcpUrl-um>?p=customize/voicemail.aspx&exsvurl=1</EcpUrl-um>
<EcpUrl-aggr>?p=personalsettings/EmailSubscriptions.slab&exsvurl=1</EcpUrl-aggr>
<EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?exsvurl=1&IsOWA=<IsOWA>&MsgID=<MsgID>&Mbx=<Mbx></EcpUrl-mt>
<EcpUrl-ret>?p=organize/retentionpolicytags.slab&exsvurl=1</EcpUrl-ret>
<EcpUrl-sms>?p=sms/textmessaging.slab&exsvurl=1</EcpUrl-sms>
</Protocol>
<Protocol>
and normal output should be as follows:
<Type>EXPR</Type>
<Server>exchange.contoso.com</Server>
<ASUrl>https://exchange.contoso.com/EWS/Exchange.asmx</ASUrl>
<OOFUrl>https://exchange.contoso.com/EWS/Exchange.asmx</OOFUrl>
<OABUrl>https://exchange.contoso.com/OAB/83099da3-46bc-49e3-9e35-4353f0f95268/</OABUrl>
<UMUrl>https://exchange.contoso.com/EWS/UM2007Legacy.asmx</UMUrl>
<Port>0</Port>
<DirectoryPort>0</DirectoryPort>
<ReferralPort>0</ReferralPort>
<SSL>On</SSL>
<AuthPackage>Basic</AuthPackage>
<EwsUrl>https://exchange.contoso.com/EWS/Exchange.asmx</EwsUrl>
<SharingUrl>https://exchange.contoso.com/EWS/Exchange.asmx</SharingUrl>
<EcpUrl>https://exchange.contoso.com/ecp/</EcpUrl> ;
<EcpUrl-um>?p=customize/voicemail.aspx&exsvurl=1</EcpUrl-um>
<EcpUrl-aggr>?p=personalsettings/EmailSubscriptions.slab&exsvurl=1</EcpUrl-aggr>
<EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?exsvurl=1&IsOWA=<IsOWA>&MsgID=<MsgID>&Mbx=<Mbx></EcpUrl-mt>
<EcpUrl-ret>?p=organize/retentionpolicytags.slab&exsvurl=1</EcpUrl-ret>
<EcpUrl-sms>?p=sms/textmessaging.slab&exsvurl=1</EcpUrl-sms>
</Protocol>
<Protocol>
Do you see the difference between ours and normal Type>expr</Type> vs <Type>EXPR</Type>?
lowercase expr vs Uppercase EXPR.
Oups, EXPR is case sensitive here!!!
Check our Exchange configuration
>get-OutlookProvider -id expr |FL
RunspaceId : a86dfb0a-3f3f-4b39-a264-cd6cd993853d
CertPrincipalName :
Server :
TTL : 1
OutlookProviderFlags : None
AdminDisplayName :
ExchangeVersion : 0.1 (8.0.535.0)
Name : expr
DistinguishedName : CN=expr,CN=Outlook,CN=AutoDiscover,CN=Client Access,CN=contoso,CN=Microsoft Exchange,CN=Serv
ices,CN=Configuration,DC=contoso,DC=com
Identity : expr
Guid : 57b60bde-e415-4ce2-b618-5a2425a230e7
ObjectCategory : contoso.com/Configuration/Schema/ms-Exch-Auto-Discover-Config
ObjectClass : {top, msExchAutoDiscoverConfig}
WhenChanged : 3/3/2014 2:53:33 AM
WhenCreated : 3/3/2014 2:41:58 AM
WhenChangedUTC : 3/3/2014 7:53:33 AM
WhenCreatedUTC : 3/3/2014 7:41:58 AM
As you can see above it seems some admin created Identity : expr WhenCreated : 3/3/2014 2:41:58 AM.
This is the root cause of the issue and the following cmdlet that helped us to fix the issue
Remove-OutlookProvider -Identity expr
New-OutlookProvider -Name EXPR
After that, run the following command to verify and test Outlook Anywhere works fine after that.
>get-OutlookProvider -id expr |FL
RunspaceId : 0c0cf3a8-ad17-432c-8b8d-0d6daabe64df
CertPrincipalName :
Server :
TTL : 1
OutlookProviderFlags : None
AdminDisplayName :
ExchangeVersion : 0.1 (8.0.535.0)
Name : EXPR
DistinguishedName : CN=EXPR,CN=Outlook,CN=AutoDiscover,CN=Client Access,CN=contoso,CN=Microsoft Exchange,CN=Serv
ices,CN=Configuration,DC=randomhouse,DC=com
Identity : EXPR
Guid : 49918614-cafb-4193-9f06-bdb2287c31f1
ObjectCategory : contoso.com/Configuration/Schema/ms-Exch-Auto-Discover-Config
ObjectClass : {top, msExchAutoDiscoverConfig}
WhenChanged : 6/4/2014 2:55:02 PM
WhenCreated : 6/4/2014 2:45:24 PM
WhenChangedUTC : 6/4/2014 6:55:02 PM
WhenCreatedUTC : 6/4/2014 6:45:24 PM
By the way, for those who ran the test and got the following error:
"The EXCH provider section is missing from the Autodiscover response" message and Exchange 2010 Outlook Anywhere (RPC over HTTP) not working
here is the fix for this:
The EXCH provider section is missing from the Autodiscover response"
I'm sure, you already checked all Internal / External URL settings
But, have you checked your Mailbox Database settings and see what do you have configured as RPCClientAccessServer? You can do this by running the following cmdlet:
Get-MailboxDatabase | fl Server, RPCClientAccessServer
If your RPCClientAccessServer is not set or set not exactly as it supposed to be, you can correct this as illustrated in the following example:
Set-MailboxDatabase -Identity "MYMBXDB-1″ -RpcClientAccessServer outlook.contoso.com
Note: In this case outlook.contoso.com is a FQDN name of my Network Load balancer