How to troubleshoot calendar issues in Microsoft Outlook, Microsoft Exchange Server 2007, and Microsoft Exchange Server 2010

Summary:

 

When you need help troubleshooting most calendar issues in Microsoft Outlook and Microsoft Exchange, you have to collect and provide lots of data for the Microsoft support professional. This is primarily because of the complexity of the calendar feature set in Microsoft Office Outlook and Microsoft Exchange Server and because of the varied scenarios and products that affect the calendar data. The troubleshooting data that is needed includes an Exchange Store log for a user. This article describes how to enable Exchange 2007 and Exchange 2010 Store tracing for troubleshooting issues that are related to an Outlook calendar. 

For information about working with Microsoft support to troubleshoot the Outlook calendar in an Exchange environment, visit the following Microsoft website:

http://technet.microsoft.com/en-us/library/cc891495.aspx (http://technet.microsoft.com/en-us/library/cc891495.aspx)

Important This article describes the calendar logging process to use when you work with the support team at Microsoft. It is not intended to provide complete information for you to perform store logging by yourself. There is a risk of performance problems on the Exchange server if logging is not enabled correctly. That is why you should work with the support team during this process.

 

Microsoft Exchange Server 2007 and Microsoft Exchange Server 2010 can trace calendar activities that occur in the store. This tracing is performed through the Exchange Troubleshooting Assistant (ExTRA). The tracing can be done per user or per server.

The following steps show how to enable this tracing feature when you work with a Microsoft support engineer on a support case for calendar issues.

Enable Exchange tracing for calendar issues

1. Identify the user whose mailbox will be traced by this process.
   
   Note For best performance, you should always identify one user who is encountering the issue, and then trace only that user's mailbox by using per-user tracing.
   
2. Start ExTRA. To do this, click Start, click Run, type the following command in the Open box, and then click OK:
   
   
   Extra.exe
3. On the "Welcome to the Exchange Troubleshooting Assistant" page, click Select a task.
4. On the "Troubleshooting Task Selection Screen" page, click Trace Control.
5. Click OK when you receive the following warning:
   
   

Reference:

 

http://support.microsoft.com/default.aspx?scid=kb;EN-US;971878