"Upgrade Issues" prompt appears when upgrading to BlackBerry Enterprise Server 5.0 SP3 HA

Just done BES 5.02 HA to BES 5.0.3 recently. Since starting from BES 5.0.3 Integrated MDS is no longer support, you may get the following error once you do the upgrade:

 

When upgrading to BlackBerry® Enterprise Server 5.0 SP3, a prompt titled Upgrade Issues may appear that contains wording similar to the following:

The setup application found the BlackBerry MDS Integration Service on the following computers in the BlackBerry Domain:

<ComputerName>

Before you can continue the current upgrade process you must un-install the BlackBerry MDS Integration Service. For more information, see the BlackBerry Enterprise Server Upgrade Guide

 

Cause 1

 

The BlackBerry® Mobile Data System Integration Service (MDS-IS) must be uninstalled from the BlackBerry Domain before an upgrade to BlackBerry Enterprise Server 5.0 SP3 can continue.

Cause 2

 

The BlackBerry Mobile Data System Integration Service (MDS-IS) SQL backup must be deleted from the server so the install of the BlackBerry Enterprise Server 5.0 SP3 can continue.

 

Resolutions:

 

Please choose the appropriate option below and follow the associated steps, depending on the version of the BlackBerry Enterprise Server that is running, or the resolution that fits your circumstances.

The BlackBerry Mobile Data System Integration Service (MDS-IS) must be uninstalled from the BlackBerry Domain before an upgrade to BlackBerry Enterprise Server 5.0 SP3 can continue.

Resolution 1

 

Option - Using CreateDB executable included with BlackBerry Enterprise Server 5.0 SP3

Supported versions:

• BlackBerry Enterprise Server 4.1 SP7 to 5.0 SP2 MR5 

Related Steps

1. Extract the BlackBerry Enterprise Server 5.0 SP3 software to a folder.
2. Navigate to the folder above and double-click the Database folder.
3. In the Database folder, right-click the BESMgmt.cfg file and choose to open it with Notepad.
4. In this file, make the following changes:
   1. For CMD=Install, change Install to Upgrade.
   2. For DATABASE_NAME=BESMgmt, replace BESMgmt with the name of your BlackBerry Configuration Database, if different.
   3. For SERVER=local if required, update this value with the name of the Microsoft® SQL Server® that the BlackBerry Configuration Database is hosted on. If an instance is used, specify it as SERVERNAME\INSTANCENAME.
   4. If necessary, populate the MSSQL_PORT= value with the port of your Microsoft SQL Server if different than 1433.
   5. If using Microsoft SQL Server Authentication, populate the USERID= and PASSWORD= values with a Microsoft SQL Server Authentication account that has System Administrator privileges.
   6. Change BACKUP=false to BACKUP=true.
   7. If required, change BES_TYPE=Exchange to Domino if you are running BlackBerry® Enterprise Server for IBM® Lotus® Domino®.
5. From the menu in Notepad, click File > Save and close the file.
6. Double-click the CreateDB.exe file in the same folder as the BESMgmt.cfg file.
7. Proceed with the installation of the BlackBerry Enterprise Server 5.0 SP3 upgrade.

---

Option - Using installation software and the BlackBerry Administration Service to remove the BlackBerry MDS Integration Service

Supported versions:

• BlackBerry Enterprise Server 5.0 SP1 to 5.0 SP2 MR5 

Installation Related Steps

1. Locate or obtain the installation file for BlackBerry Enterprise Server 5.0 SP1 or SP2 and extract it to a folder.
2. Locate and double-click the Setup.exe file from the above folder.
3. Choose your language from the drop-down list.
4. Accept the license agreement and click Next.
5. Leave all database details as is for your deployment while clicking Next until you reach the Setup Options screen.
6. On the Setup Options screen, clear the check box beside the BlackBerry MDS Integration Service and click Next.
7. Click Next, and complete the rest of the setup screens as you would for a new installation.
8. If prompted, reboot the computer.
   
   Note: If you are running BlackBerry Enterprise Server 5.0 SP1, skip the steps below and proceed to the BlackBerry Administration Service Steps.
   
9. If you don't already have it available, obtain the BlackBerry Enterprise Server 5.0 SP2 MR2 or MR3 software from http://www.blackberry.com/support/downloads.
10. Extract BlackBerry Enterprise Server 5.0 SP2 MR2 or MR3 software to a folder. Ensure this is a different folder than Step 1 above.
11. Locate and double-click the Setup.exe file from the folder in Step 10.
12. Choose your language and click OK.
13. Click Next.
14. Enter your service account password and click Next.
15. Once the installation has completed, reboot the computer.
16. Click Next on all outstanding prompts for the rest of the installation, leaving all existing options unchanged.
17. Click Start Services and then click Next.
    

BlackBerry Administration Service Steps

1. Once the installation has completed, log in to the BlackBerry Administrative Service.
2. Under Servers and Components, expand BlackBerry Solution Topology > BlackBerry Domain > Component View> BlackBerry Enterprise Server, and click the server name.
3. Scroll to the bottom of the resulting page and click Edit Instance.
4. In the Supported MDS Integration Service instance names, click the drop-down list and select the blank space above the existing entry.
   Click Save All.
5. Go back to Servers and Components, expand BlackBerry Solution Topology > BlackBerry Domain, and click Component View.
6. Scroll to the MDS Integration Service heading, and click the Delete icon to delete the instance.
7. Click Yes - Delete the instance.
8. When prompted to confirm, click Yes - Delete the instance.
9. From Windows Services restart the services named BlackBerry Administration Service - Application Server and BlackBerry Administration Service - Native Code Container

Once the above steps are completed, proceed with the upgrade to BlackBerry Enterprise Server 5.0 SP3. Please refer to the Installation Guide for details on completing the upgrade.

---

Option - Using the installation software and the BlackBerry Manager to remove the BlackBerry MDS Integration Service

Supported versions:

• BlackBerry Enterprise Server 4.1 SP7

Installation Related Steps

1. Navigate to Start > Control Panel > Add Remove Programs.
2. Click the Remove button beside the BlackBerry Enterprise Server.
3. Click Yes to the resulting prompt that asks if you are sure that you want to remove the software.
4. If you wish to keep your current logs, click No to the warning about removing them.
   
   Note: If BlackBerry Manager is installed on a remote computer, there is no need to reinstall the BlackBerry Enterprise Server.  Please proceed to the BlackBerry Manager Related Steps below.
   
5. Locate or obtain the full installation file or files used to install or upgrade BlackBerry Enterprise Server 4.1 SP7 software and extract it to a folder.
   
   
   Note: If the file that was used to install BlackBerry Enterprise Server 4.1 SP7 has the term upgrader in it, please obtain a full installation file from the BlackBerry Expert Support Center.
6. Locate and double-click the Setup.exe file from the above folder.
7. Choose your language from the drop-down list.
8. Accept the license agreement and click Next.
9. At the Setup Type screen, select an option that does not include the BlackBerry MDS Integration Service, and click Next.
10. Click Next at the Preinstallation Checklist screen.
11. Enter your service account password and the BlackBerry Enterprise Server name (if different from the default populated) and click Next.
12. Select whether or not you are using a local or remote Microsoft SQL Server and click Next.
13. Click Next at the Installation Summary screen.
14. Once the installation is complete, reboot the computer if you are not prompted to do so.
15. After the reboot, enter database information for your installation and click Next.
    Complete all other prompts that should have pre-existing information present while clicking Next, and then click Start Service, then click Finish.

BlackBerry Manager Related Steps

1. Open the BlackBerry Manager by navigating to Start > Programs > BlackBerry Enterprise Server, and click BlackBerry Manager.
2. For each BlackBerry Enterprise Server in the left navigational bar, perform the following:
   1. Select the BlackBerry Enterprise server from the left navigational bar.
   2. On the right pane, click the Server Configuration tab.
   3. In the pane below, click Edit Properties.
   4. In this new window, click MDS Integration Service on the left navigation area.
   5. On the right, click the URL beside BlackBerry MDS Integration Service Server URL, and choose Default.
   6. Click Apply then OK.
3. Click the BlackBerry Domain icon on the left navigation bar.
4. On the right, click the drop-down list named Service Control & Customization.
5. Click the option named Delete MDS Integration Service.
6. In this new window, select the MDS Integration Service entry and click Remove.
7. Click Apply, then OK.

Once the above steps are completed, proceed with the upgrade to BlackBerry Enterprise Server 5.0 SP3. Please refer to the Installation Guide for details on completing the upgrade.

The BlackBerry Mobile Data System Integration Service (MDS-IS) SQL backup must be deleted from the server so the install of the BlackBerry Enterprise Server 5.0 SP3 can continue.

Resolution 2

1) Browse to <drive>:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Backup

2) Delete the MDSIS backup files.

 

Additional Information

The BlackBerry MDS Integration Service is only responsible for facilitating connectivity for BlackBerry MDS Runtime Applications, and has no effect on Internet or intranet browsing, nor other third-party Java® or web applications.

Note: BlackBerry Enterprise Server 5.0 SP2 Maintainance Release 2, 3, 4 or 5 are required to be installed as they fix an issue related to removing the BlackBerry Mobile Data System - Integration Service (MKS762391) when using the BlackBerry Administration Service.

 

Note: We did option 2, we still have the issue. Option1 is the best choice.